Refund & Cancellation Policy

Cancelling

• Paid on our website (UPI): these are one-time prepaid payments for a month or a year. Nothing renews automatically, so there's nothing to cancel: simply don't pay again.
• Paid in the Android app (Google Play): cancel in the Play Store app → your profile picture → Payments & subscriptions → Subscriptions → MySheher.
• After cancelling, your profile stays live until the end of the month or year you've already paid for, then it's hidden. You can reactivate anytime.

Refunds

Subscription payments are non-refundable, including partly used months or years, because your profile is listed and visible to businesses from the moment it goes live.

We will always refund in full if:

• you paid twice for the same period by mistake, or were charged after cancelling, because of a technical error; or
• we rejected your profile and it never went live during the period you paid for.

Approved refunds go back to your original payment method within 5–7 working days. Payments made through Google Play may also be refunded under Google Play's own refund policies.

When there's no refund

• Profiles removed for breaking our Terms of Service (for example, fake followers or impersonation).
• Not receiving bookings: MySheher lists you for businesses to find, but can't guarantee bookings or earnings.

When your paid period ends

If you don't pay again, or a renewal fails, your profile is hidden at the end of the paid period. Nothing is lost: pay again anytime and it comes back.

Deals between businesses and creators

Money a business pays a creator for promotions is agreed directly between them. MySheher doesn't handle it and can't refund it.

Questions

Email info@mysheher.com with your registered email and the 12-digit UPI reference number (UTR). We reply within 24 hours.